Refund policy
Refund Policy
60-Day Guarantee
Try BrewNectar for up to 60 days after your order is delivered. If it isn't right for you, contact us within that 60-day period to request a refund. You may keep the bag you opened.
If you ordered multiple bags in a bundle, any additional unused bags must be returned unopened to receive a refund for those bags. You do not need to send back the opened bag.
How to Request a Refund
Contact us through our Contact page within 60 days of delivery and include your order number. We will provide return instructions if your order includes additional unopened bags. Customers are responsible for return shipping on satisfaction-guarantee returns. We can refund the opened bag once we confirm eligibility; refunds for additional bags are issued after we receive and review the unopened bags being returned.
Subscription Orders
The 60-day guarantee applies to your first order, including the first shipment of a subscription. Subscription refills and subsequent recurring shipments are not covered by this guarantee. To stop future subscription orders, cancel before your next renewal through your account or contact us.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, contact us promptly through our Contact page and include your order number and a photo of the issue. We will either refund the affected product or send you a replacement at no additional cost.
Refund Processing
Eligible refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.